96888 telephone bank refers to take fixed telephone, mobile telephone, fax and others as receiving mode, make use of advanced computer data processing technology and communication technology, through customer service telephone 96888(out of province needs to plus dial 0431) self-help voice and manual service mode to provide account inquiry, transfer, verbal report the loss, modification telephone bank code, fax, all kinds of business consultation, as well as complaint and other comprehensive financial service.

Individual and enterprise customers handle telephone bank and sign an agreement, free of annual cost; Individual customers through the counters of the branches handle telephone bank and sign agreement, use transfer function could be free of procedure cost.